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Responsible Gaming Policy

Responsible Gaming Policy

Pin Up Casino is committed to providing a safe, fair, and responsible gaming environment for all players. While online gaming is a form of entertainment, we recognize that it may pose risks for some individuals. This Responsible Gaming Policy outlines our commitment to protecting players, preventing underage gaming, and supporting those who may experience signs of problem gambling.

1. Our Commitment to Responsible Gaming

As a licensed operator regulated by the Curacao Gaming Control Board, Pin Up Casino follows strict guidelines to ensure:

  • Safe and fair gaming practices
  • Age and identity verification
  • Protection of vulnerable individuals
  • Availability of self-exclusion tools
  • Transparent information and responsible communication
  • Cooperation with independent support organizations

We encourage players to treat gambling as entertainment—not as a source of income or financial solution.

2. Principles of Responsible Gambling

To maintain a healthy gaming environment, we promote the following principles:

  • Play for fun, not profit
  • Set personal limits in advance
  • Never chase losses
  • Do not gamble under stress or influence of alcohol
  • Keep gambling separate from daily responsibilities

We also provide tools and guidance to help players maintain control.

3. Preventing Underage Gambling

Pin Up Casino strictly prohibits access to anyone under 18 years of age.
We enforce this by:

  • Conducting mandatory KYC verification
  • Requesting ID documents when needed
  • Using technological measures to block underage access
  • Requiring parents to protect their devices, passwords, and payment data

If we suspect underage activity, the account will be immediately suspended.

4. Tools to Support Responsible Gaming

To help players stay in control, we offer the following features:

4.1 Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit.

4.2 Loss Limits

Restrict the maximum amount you are willing to lose within a certain period.

4.3 Wagering Limits

Manage how much you can spend on bets or games.

4.4 Session Limits

Control how long you stay logged in and active on the website.

4.5 Time-Out (Cooling-Off)

Players may temporarily suspend their activity for a defined period.

4.6 Self-Exclusion

For more serious concerns, players may choose long-term self-exclusion.
During this period:

  • account access is locked
  • promotional messages are disabled
  • withdrawals remain available where legally required

To activate self-exclusion, contact our support team.

5. Recognizing Problem Gambling

You may be experiencing gambling-related issues if you notice:

  • Difficulty stopping or reducing play
  • Spending more money than you can afford
  • Chasing losses
  • Hiding gambling activity from family or friends
  • Gambling to escape stress, sadness, or personal problems
  • Neglecting work, studies, or relationships
  • Feeling guilt or anxiety regarding gambling

If any of these signs seem familiar, we strongly recommend taking action.

6. How We Protect Vulnerable Players

Pin Up Casino uses multiple safeguards to reduce risk:

  • Automatic monitoring for unusual behavior
  • Real-time transaction review
  • Account alerts for harmful patterns
  • Mandatory checks during self-exclusion requests
  • Support assistance and guidance toward third-party organizations

Our team is trained to handle sensitive situations with confidentiality and professionalism.

7. External Support Organizations

If you or someone you know may be experiencing gambling harm, contact one of these independent support services:

These organizations offer free, anonymous help.

8. Reality Checks and Player Awareness

We encourage players to:

  • Regularly monitor their account history
  • Track time and money spent on gaming
  • Use available responsible gaming tools
  • Take breaks during long sessions

Responsible gambling is a shared responsibility between the operator and the player.

9. Advertising Policy

Pin Up Casino ensures that all marketing materials:

  • Do not target minors or vulnerable individuals
  • Avoid suggesting gambling as a financial solution
  • Promote responsible and safe gaming
  • Clearly display terms, conditions, and age restrictions

We are here to help you make your gaming experience safe, enjoyable, and responsible.